Privacy Policy


1. Legal information

FREEDA LANGUAGE SPACE, S.L., a Spanish company with registered office at C/FLASSADERS 7-9, BJ, C.P. 08003, Barcelona (Spain), with C.I.F. number B-66068156 and registered in the Mercantile Register of Barcelona in VOLUME 43866, FOLIO 91, SHEET B440477, REGISTRATION 1 is the owner of the website

2. Responsibility for processing

FREEDA LANGUAGE SPACE, S.L. (hereinafter FREEDA) informs users of the website about its policy regarding the processing and protection of personal data of users and customers that may be collected by browsing or requesting information through its website.

In this regard, FREEDA guarantees compliance with current regulations on the protection of personal data, reflected in Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (hereinafter “GDPR”), applicable from 25 May 2018, and informs you that it has implemented the necessary security measures, of a technical and organisational nature, to guarantee and protect the confidentiality, integrity and availability of the data entered.

Browsing this website implies full acceptance of the following provisions and conditions of use. The use of cookies is accepted. If you do not agree, please send an e-mail to [email protected].

The updated version of this privacy policy is the only one applicable for the duration of the use of the website until there is no other version to replace it.

3. Collection, purpose and processing of personal data

Personal data refers to all information relating to an identified or identifiable natural person (data subject). An identifiable person is a person who can be identified, directly or indirectly, in particular by reference to a name, an identification number (ID card, NIF, NIE, passport), contact details, country of residence, date of birth, social network account, technical information (screen or user name, IP address, browser and device data, information collected through cookies), preferences (preferred educational courses, timetable), bank account number, health status (allergies).

FREEDA collects Personal Data directly from the User: in person or online (when contacting customer service, enrolling in one of the courses or providing written information). FREEDA also collects Personal Data: through cookies, through your device (where you have enabled that feature on your device, FREEDA collects your physical location to provide you with personalised services and content based on your location), from business partners, such as local sales agents who promote sales of the courses in your country of residence, and from other sources, such as public databases; joint marketing partners such as marketing agencies, software providers and digital marketing automation and analytics services; social media platforms, including but not limited to, Facebook, Instagram and messaging services such as WhatsApp or Facebook Messenger; from people you are friends with or otherwise connected to on social media platforms, as well as other third parties. In addition, FREEDA uses cookies to track members of social media networks as explained in cookie policy.

Whenever you visit FREEDA services, an IP address is automatically identified and logged, along with the duration of the visit and the page(s) you have visited. This data is only used and used together with other Personal Data you have submitted if you have given your consent to do so. You can learn more about the collection of your IP address and other browsing data in the cookie policy.

FREEDA will process your Personal Data for the purpose of completing your booking and providing you with the services you have requested, for administrative and customer services or where necessary to perform the contract between the User and FREEDA.

FREEDA may also use Personal Data for statistical purposes, to enable you to participate in messages, chats, profile pages, blogs and use other services that give you the ability to post information and materials, to analyse and improve its offerings by identifying usage trends to determine the effectiveness of its promotional campaigns.

FREEDA has the duty to inform users of its website about the collection of personal data that may be carried out, either by sending e-mail or by filling in the forms included on the website. In this sense, FREEDA shall be considered responsible for the data collected by the means described above.

In turn, FREEDA informs users that the purpose of the processing of the data collected includes: attending to requests made by users, inclusion in the contact agenda and the provision of the language teaching service.

The operations, management and technical procedures that are carried out in an automated or non-automated manner and which enable the collection, storage, modification and other actions on personal data, are considered to be the processing of personal data.

The required data are necessary to identify the users and to use and/or access the services and functionalities that they will have at their disposal in FREEDA LANGUAGE SPACE, S.L.

All personal data collected through the FREEDA website, and therefore considered as personal data processing, will be included in the file owned by FREEDA LANGUAGE SPACE, S.L. for the purpose of sending information, answering queries, generic contacts, application management, certificates and invoices. And all these data will be included in the different records of processing activities that are available to the Spanish Data Protection Agency (hereinafter “AEPD”) who is responsible for ensuring compliance with data protection regulations according to Spanish and European legislation in force, and before whom users can file a complaint if they consider that this platform has damaged their Fundamental Rights in terms of Data Protection.

FREEDA may contact Users by any available electronic means (web, email, telephone and/or messages) to send them notifications, inform them of updates or improvements relating to use and news or events of interest.

The legal basis for the processing of Users’ personal data is:

– The correct execution or performance of the contract.

– The legitimate interest of FREEDA

– The consent of the user or customer for the processing of their data.

4. Communication of information to third parties

FREEDA assures the confidentiality of the data provided to this website and guarantees that under no circumstances will it be passed on to third parties, unless expressly authorised by the user, for example, to commercial partners such as local salesmen who promote the sales of FREEDA services in your country of residence; transport and accommodation providers; or the travel insurance company arranging your travel insurance; to service providers, such as providers of IT systems, e.g. for customer relationship management or payments, scheduling classes or storing learning outcomes; or providers of software and services for digital marketing automation and analytics.

FREEDA may also share Personal Data when it believes it is required to do so by applicable law; to comply with legal process in the event that the User has acted contrary to law or breached the content of the legal notice; to respond to requests from public or governmental authorities, including public or governmental authorities outside your country of residence; to enforce its terms and conditions or a contract; to protect your rights, privacy, safety, security, property, and to limit damages.

FREEDA, in accordance with the legal requirements, has adopted the security levels for the protection of personal data and has installed all the technical and organisational means at its disposal to try to avoid the alteration, loss, unauthorised processing or access of the data.

5. User rights

Users are informed of the possibility of exercising their rights of access, rectification, cancellation and opposition. Each person also has the right to limit the processing of personal data concerning him/her, the right to erasure of personal data transmitted to the data controller and the right to data portability.

The User has the possibility of lodging a complaint with the AEPD (Spanish Data Protection Agency) or the competent body of the respective Autonomous Community, when he/she has not obtained a satisfactory solution in the exercise of his/her rights by means of a letter addressed to the same.

Unless the User objects, by sending an email to the email address [email protected], their data may be used, where appropriate, if necessary, to send commercial information from Freeda Language Space S.L..

The data provided will be kept for as long as the commercial relationship is maintained or for the years necessary to comply with legal obligations.

The User is responsible for the accuracy of the information provided through this website, being responsible for the accuracy of all data provided and will keep it updated to reflect a real situation, being responsible for false or inaccurate information provided and the damage, inconvenience and problems that may cause to Freeda Language Space S.L. or third parties.

This information will be kept and managed with due confidentiality, applying the necessary computer security measures to prevent access to or improper use of your data, its manipulation, deterioration or loss.

However, the User must bear in mind that the security of computer systems is never absolute. When personal data is provided over the Internet, this information may be collected without your consent and processed by unauthorised third parties. Freeda Language Space S.L. declines any kind of responsibility for the consequences of these acts for the User, if he/she voluntarily published the information.

You may access and exercise these rights by sending a written and signed request to the address Carrer de Cabanes, 40, bajos, 08004, Barcelona, Spain, enclosing a photocopy of your ID card or equivalent document.

The application can also be sent to the following e-mail address: [email protected]

For your information, we inform you that the Data Protection Delegate is Olga Gavriliuk.

These rights will be dealt with within 1 month, which may be extended to 2 months if the complexity of the request or the number of requests received so requires. This is without prejudice to the duty to keep certain data under the legal terms and until the possible liabilities arising from a possible processing, or, where appropriate, from a contractual relationship, expire.

In addition to the above, and in relation to data protection regulations, users who so request, have the possibility of organising the destination of their data after their death.

6. Image processing

Within the context of the Course, students may be portrayed and/or filmed in images, photographs and recordings during lessons and academic activities organised as part of the programme, and FreeDa may use them in brochures, documents and other information media within the framework of its activity as a language school.

If you have any questions regarding our privacy policy, please do not hesitate to contact us at [email protected].