FREEDA LANGUAGE SPACE, S.L. (hereinafter, “FREEDA”), with Tax ID No. B-66068156 and registered office at C/ Flassaders 7-9, bajos, 08003, Barcelona (Spain), is the controller of the processing of the personal data collected through the website freedaspace.com and the other contact channels indicated in this Privacy Policy.
You can contact FREEDA at the above postal address or by email at [email protected].
Data Protection Officer: Olga Bozko Gavriliuk (contact via [email protected], indicating “For the attention of the Data Protection Officer” in the subject line).
FREEDA processes the following categories of personal data, which may vary depending on the services you request:
· Identification data: first name, last name, identification document (ID card, foreigner ID, passport), date of birth, country of residence.
· Contact data: postal address, telephone number, email address, social media accounts.
· Academic and preference data: language and level, courses of interest, preferred timetables, academic record at FREEDA.
· Financial and payment data: bank details necessary to collect payments and issue invoices.
· Browsing and technical data: IP address, device identifiers, browser, language, data collected through cookies or other similar technologies as described in the Cookies Policy.
· Health data strictly necessary for the provision of the service (for example, allergies or intolerances, information relevant for academic and extracurricular activities).
We obtain this data:
· Directly from you, when you provide it to us in person, by phone, by email, through the website forms or when you enrol in a course.
· From your interactions with our pages and profiles on social media (Facebook, Instagram, WhatsApp, etc.).
· From business partners that collaborate in the promotion and sale of our courses in your country of residence and from other authorised third parties (agencies, marketing and analytics partners, technology providers), in the cases allowed by law.
· Through cookies and similar technologies, according to the cookie preferences you set.
FREEDA will process your personal data for the following purposes and on the following legal bases:
1. Management of enquiries and information requests: to handle the enquiries you send us through forms, email, telephone or social media.
o Legal basis: performance of pre‑contractual measures and your consent when contacting us.
2. Management of bookings, enrolments and provision of language teaching services and related activities: student registration, organisation of courses, issuance of certificates, academic and administrative support.
o Legal basis: performance of a contract or application of pre‑contractual measures.
3. Administrative, accounting and tax management: invoicing, collection of payments, management of financial incidents, compliance with legal obligations.
o Legal basis: compliance with legal obligations and performance of the contract.
4. Sending service‑related communications: information on timetables, class changes, reminders, satisfaction surveys and other communications necessary for the proper development of the relationship with students.
o Legal basis: FREEDA’s legitimate interest in ensuring the proper functioning of the service and your own request for the service.
5. Sending commercial information about FREEDA’s courses, activities and events (newsletters, promotions, news), by electronic or equivalent means.
o Legal basis: your explicit consent; in the case of customers, also FREEDA’s legitimate interest in promoting similar products and services, always with the possibility of objecting at any time.
6. Statistical analysis and service improvement: analysis of the use of the website and our services, internal segmentation and improvement of our courses and marketing campaigns.
o Legal basis: FREEDA’s legitimate interest in improving the quality of its services, always respecting your rights and freedoms.
7. Management of images and recordings of academic activities and events: during courses and activities organised by FREEDA, photos and videos may be taken in which you appear, for use in informational, educational or promotional materials (website, social media, brochures, presentations).
o Legal basis: your consent, which you may withdraw at any time, without retroactive effect on uses already lawfully carried out.
8. Management of health data strictly necessary (for example, allergies or intolerances) in order to adapt the provision of the services and ensure your safety during activities.
o Legal basis: your explicit consent and, where applicable, the protection of vital interests.
FREEDA will not disclose your personal data to third parties, except:
· Service providers that deliver services necessary for the management of courses and activities (for example, accommodation, transport, travel insurance, academic management services, CRM, communication platforms, IT services, marketing and analytics), with whom we have signed the corresponding data processing agreements.
· Financial institutions and payment gateways for the management of collections.
· Public administrations and competent authorities, where there is a legal obligation or it is necessary to respond to requests, claims or proceedings.
In some cases, these recipients may be located outside the European Economic Area (EEA). Where it is necessary to carry out international data transfers, FREEDA will adopt the appropriate safeguards required by law (for example, standard contractual clauses approved by the European Commission), ensuring a level of protection equivalent to that of the EU.
We will retain your personal data for as long as the contractual or academic relationship with you remains in force and, thereafter, for the periods required to comply with legal obligations (for example, in tax and accounting matters) and to deal with possible liabilities arising from the processing.
Data used for commercial purposes will be kept as long as you do not request its erasure, withdraw your consent or object to its processing.
Health‑related data will be kept only for the time strictly necessary for the purpose that justifies its processing.
You may exercise the following rights at any time:
· Right of access: to know which of your data we process.
· Right to rectification: to request the rectification of inaccurate or incomplete data.
· Right to erasure: to ask us to delete your data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
· Right to object: to object to the processing of your data in certain circumstances, for example, for direct‑marketing purposes.
· Right to restriction of processing: to request the restriction of the processing of your data in certain cases.
· Right to data portability: to receive your data in a structured, commonly used and machine‑readable format and to transmit it to another controller.
· Right not to be subject to a decision based solely on automated processing, including profiling, where applicable.
You may exercise your rights by sending a written request to FREEDA LANGUAGE SPACE, S.L., C/ Flassaders 7-9, bajos, 08003, Barcelona (Spain), or by email to [email protected], in both cases enclosing a copy of your identity document or equivalent.
If you do not obtain a satisfactory response, you have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) or with the competent supervisory authority.
You may also inform us of your instructions regarding the fate of your personal data in the event of your death.
FREEDA has adopted the appropriate technical and organisational measures to ensure a level of security appropriate to the risk and to prevent the loss, misuse, alteration, unauthorised access to or theft of the personal data provided.
However, you should bear in mind that no system is completely secure and that, when using the Internet, incidents may occur that are beyond FREEDA’s reasonable control.
This website uses first‑party and third‑party cookies for technical, personalisation and analytics purposes and, where applicable, for behaviour‑based advertising.
You can obtain detailed information about the use of cookies and configure your preferences through our Cookies Policy, which is accessible at all times from the footer of the website.
The installation of non‑technical cookies is carried out only with your consent, which you may withdraw at any time via the cookies settings panel.
FREEDA may amend this Privacy Policy to adapt it to legislative developments, case law criteria or changes in the provision of its services. We will publish the new version on the website and indicate the date of the last update.
If you have any questions regarding our privacy policy, please do not hesitate to contact us at [email protected].
C/ dels Flassaders, 7, 08003, Barcelona
Phones:
+(34) 623-443-765 (WhatsApp)
+(34) 931-729-897
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